TERMS AND CONDITIONS

About the Program

Soch Circle loyalty program is a truly personalized point and rewards based program conducted by “M/s. Soch Apparels Private Limited”, where one can enrol for free using their valid Indian mobile number and enjoy the benefits.

Subject to certain restrictions on earning of points at certain stores as mentioned herein, SOCH CIRCLE Program covers all SOCH stores excluding all the Shop in Shop formats

Enrolment into Soch Circle Loyalty Program

  1. The Soch Circle membership is voluntary, valid for a lifetime and is non-transferable.
  2. Any individual who has attained the age of 18 years, has a valid and active Indian mobile number and is shopping at any of the exclusive SOCH stores or on www.soch.in is eligible to become a member of SOCH CIRCLE Program . Presently, no enrolment fee is applicable for becoming a member of the Soch Circle Program and there is no minimum shopping limit.
  3. As a pre-condition to becominge a member, a customer will be required to provide mandatory information including Full name, valid & active Indian mobile number and adhere to such terms and conditions as may be prescribed for membership from time to time. The Soch Loyalty Program membership will be issued solely at the discretion of the management and the final discretion on all matters relating to the membership shall rest with the Soch Apparels Pvt. Ltd.

Earning Soch Circle points

  1. The mobile number of the members is the primary identification for earning loyalty point upon purchase. Members need to quote their registered mobile number at the SOCH stores or www.soch.in during billing to earn loyalty points.
  2. For every spend of Rs.100/-, 2 Soch Circle points will be awarded for Non- Discounted merchandise.
  3. For every spend of Rs.100/-, 1 Soch Circle points will be awarded for Discounted / Flat pricing or Buy 2 Get 1 free Products.
  4. The credit of Soch Circle points against purchases made at Soch Stores and www.soch.in will be credited to customer Loyalty account within 24 hrs.
  5. The Soch Circle points earned would be valid for 12 months from the date of credit/Issuance of points. If not spent within 12 months from the date of credit of points, such Soch Circle points will automatically lapse and will not be re-credited in any event.
  6. Loyalty points will be earned on the purchase value and the value of 1 Soch Circle point is 1 INR.
  7. The Soch Circle program benefits cannot be clubbed with any other offer or discount whatsoever. The loyalty points will not, inter alia, be awarded or earned in the following cases:
    1. a. Special offers, promotions or items excluded by the management from time to time at its sole discretion
    2. .
    3. b. Purchase of Gift Vouchers/cards or issue of a credit note
  8. The Soch Apparels Pvt. Ltd . reserve the right to refuse to award loyalty points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.

Spending Soch Circle points

  1. The Soch Circle points earned by a member can be spent towards purchase of products in any of the exclusive stores of the Soch Apparels Pvt. Ltd. or www.soch.in subject to the terms and conditions mentioned herein. Soch Circle points cannot be spent for cash.
  2. There is no minimum accumulation of Soch Circle points for spending. Once the transaction is completed, the Soch Circle points in a member's account will be reduced to the extent of the Points spent. If there is any shortfall in payment under an invoice after spending the loyalty points, the member shall pay such amounts separately.
  3. Soch Circle Program and its benefits are available only to the enrolled members. For spending the Soch Circle points in any of the participating stores, a member will need to be personally present at the store and request for generation of a One Time Password (OTP) for each spending. Upon such request, an OTP will be sent to the member's registered mobile number as available in the records and the member will be required to provide the OTP so generated for validating such spending, failing which spending of points may be refused.
  4. The member shall be responsible for providing and updating his/her mobile number at the time of enrolment and subsequently. For validating spending through OTP process, the Soch Apparels Pvt. Ltd. rely solely on the mobile number provided by the member from time to time and registered in its records, and shall not be liable for any consequences due to incorrect mobile number being provided or failure on the part of the member to forthwith update any change in his/her mobile number.
  5. Soch Circle Points once spent against a purchase can in no event be re-credited or reversed.
  6. Soch Apparels Pvt .Ltd. reserve the right to refuse spending of Soch Circle points for any breach or non-compliance of these terms and conditions or failure to pay for the purchases.
  7. All account details, service details, special offers, updates and any other information and promotional communications would be sent through various modes of communication including SMS and email. By enrolling to the Soch Circle program, a member consents to receive the information and communication from the Soch Apparels Pvt. Ltd. However, the Soch Apparels Pvt. Ltd. shall not be responsible in any manner for any lost, delayed, incorrect, misdirected or incomplete communication.
  8. By enrolling to the Soch Circle program, a member consents to use and disclosure by Soch Apparels Pvt. Ltd. of his/her personal and other information as provided by member at the time of enrolment and/or subsequently. The member shall be responsible for providing accurate information, including name, address and mobile number, at the time of enrolment and subsequently. The Soch Apparels Group rely solely on the information provided by the member from time to time and shall not be liable for any incorrect information or failure on the part of member to forthwith update any information or any consequences arising thereof.
  9. The Soch Circle program is the property of Soch Apparels Pvt. Ltd. which will be the custodian of all information pertaining to Soch Circle program including the member details.
  10. The Soch Apparels Pvt. Ltd reserve the right to withdraw any one or all of the memberships issued & will have limited liability to the member, regardless of the cause, only to the extent of the Soch Circle points available in the credit of the member's account.
  11. The Soch Apparels Pvt. Ltd. reserve the right to change, cancel and modify any and all of the terms and conditions from time to time without assigning any reason or providing any intimation, including participating stores/brands and threshold values, reward structure relating to the Soch Circle program or discontinuation of the program itself at any point of time.
  12. In the event of a dispute between the member and Soch Apparels Pvt. Ltd., with regard to or in relation to the Soch Circle program, the decision of the Soch Apparels Pvt. Ltd. shall be deemed as final and binding.
  13. All the terms and conditions are subject to the Indian law and disputes, if any, will be subject to the exclusive jurisdiction of the Bangalore Courts.
  14. By enrolling to the Soch Circle program, a customer consents to and agrees to be bound by all the terms and conditions mentioned herein or as modified or varied from time to time by the Soch Apparels Pvt. Ltd.
  15. The Soch management may, at its sole discretion and without any prior intimation, either add or discontinue any stores from the Soch Circle Program from time to time.
  16. Dispute if any shall not constitute a claim against the Company; all disputes are subject to exclusive jurisdiction of competent courts in Bangalore only.
  17. Any dispute or difference arising between the parties shall be resolved amicably at the first instance. Unresolved disputes, controversies, contests, disputes, if any shall be submitted to arbitration to a sole arbitrator appointed by “M/s. Soch Apparels Private Limited”. The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act 1996 along with the Rules there under and any amendments thereto. The arbitration shall be conducted in English. The decision/award of the arbitrator shall be final/conclusive and binding on the Parties. The seat of the arbitration shall be at Bangalore.

M – COUPONS

  1. M-coupon is a discount coupon that a customer receives via SMS and/or email from SOCH Appareals PVT LTD. The M-coupon is valid and can be redeemed only for the brand(s) or at the store(s) as specified in the SMS and/ or emailtherein.
  2. In order to redeem the M-coupon, a customer will be required to present at the time of billing the M-Coupon SMS/email containing a unique code, along with his/her mobile number/SOCH CIRCLE membership number.
  3. Unless otherwise specified in the offer, each M-Coupon can be redeemed only towards one purchase invoice and is non-transferable.
  4. Each M-coupon shall be valid for a certain period as specified in the SMS and/ or emailtherein. The validity of the M-coupon cannot be extended if not redeemed within the specified period.
  5. Once redeemed, the M-coupon can neither be re-issued nor reversed. No cash shall be refunded nor shall any credit note be issued in part or full against an M-coupon already redeemed at SOCH stores or soch.in
  6. If subsequent to redemption of an M-coupon, a customer purchase is cancelled or if a customer returns the item(s) in the purchase, the discount value of the M-coupon used for such purchase will neither be refunded nor re-issued to such customer.
  7. If an M-coupon is redeemed towards a purchase invoice containing multiple items and one of those items is returned by a customer, the discount extended under the M-coupon on such returned item cannot be transferred or adjusted towards the remaining items in the purchase.
  8. Offers under an M-coupon cannot be used for purchase of gift voucher or gift card or e-gift voucher.
  9. The offer under an M-coupon cannot be clubbed with any other offer or discount.
  10. SOCH Apparels PVT LTD will not be responsible or liable in any manner for any misuse/loss of M-coupon sent to the customer.
  11. The terms and conditions governing M-coupon as mentioned herein or elsewhere are final and binding on all customers.
  12. SOCH Apparels PVT LTD reserves the right to change, cancel and modify any/all the terms and conditions of the M-coupon at any time without prior notice and without assigning any reason.
  13. SOCH Apparels PVT LTD reserve the right to withdraw any one or all of the M-coupons issued by them without prior notice, without assigning any reason and without any liability.
  14. All the terms and conditions are subject to the Indian law and disputes, if any, will be subject to the exclusive jurisdiction of the Bangalore Courts.

SOCH CIRCLE LOYALTY PROGRAM FAQs

  1. Which all SOCH stores are part of the SOCH CIRCLE Loyalty Program.

    All of the exclusive SOCH stores and Soch Online (soch.in) are part of the program, Only SIS (Shop in Shop )stores are not part of the program.

  2. Is there a membership card for the program?

    NO, there is no membership card. Member’s mobile number is the membership number for SOCH Circle Loyalty Program.

  3. Is there a membership fee to join the program?

    There is No membership fee to join the program

  4. How do I became a member to SOCH CIRCLE program ?

    1. You can visit any of the Soch exclusive store and ask Cashier OR

    2. Log in to www.soch.in/sochcircle

  5. What is minimum bill amount for enrolling into the program?

    There is no minimum Bill value for enrolling into the program.

  6. Are SOCH CIRCLE Points awarded on pre-tax or post tax amount?

    Points are awarded on MRP of the product , in case of full priced products. In case of discounted products, points will be awarded on net value. T & C apply.

  7. Can I register to SOCH Circle Loyalty program without a valid mobile number?

    No, valid Indian mobile number is required for joining the program

  8. Can a NRI/ Foreigner become member of SOCH CIRCLE?

    Yes , Only with Valid Indian mobile number

  9. Is there any minimum age limit for Joining the program ?

    Yes , 18 Years is the minimum age limit for joining the program.

  10. What and how many tiers are there in the program?

    Currently there are No tiers to SOCH CIRCLE Loyalty Program

  11. How SOCH Circle points are awarded?

    2 points for every Rs 100 Spent of total Bill Value for NonDiscounted Products 1 points for every Rs 100 Spent of total Bill Value for Discounted Products

  12. Will I get points on my spending at soch.in

    Yes, as mentioned in point no 11

  13. Will I get points on COD order placed through soch.in.

    Yes

  14. What is the minimum bill amount to earn SOCH CIRCLE Points

    There is no minimum amount for earning SOCH CIRCLE Points post registration in the program. Customers can earn points basis the spends at SOCH stores

  15. What’s the value of the SOCHCircle Points?

    1 SOCH Circle Points = INR 1

  16. How can I check my SOCH CIRCLE Points balance?

    Log on to program website soch.in/sochcircle with mobile number and member password or at the store

  17. When are the SOCH CIRCLE Pointsadded?

    Within 24 hours of transaction an SMS is sent on member’s registered mobile number giving details of the points added.

  18. Where all can members earn and redeem SOCH CIRCLE Points?

    SOCH CIRCLE Points can be earned and redeemed across all exclusive SOCH stores or at soch.in

  19. How can I redeem SOCH CIRCLE Points?

    You can redeem SOCH CIRCLE Points in the bill by providing your registered mobile number at cash counter or shop @ soch.in

  20. Can I redeem SOCH circle points earned at Soch store or soch.in

    Yes, also you can redeem points earned at soch.in or @ any exclusive Soch store

  21. When are SOCH CIRCLE Points deducted from the member’s SOCH CIRCLE account after redemption?

    SOCH CIRCLE Points are deducted immediately after redemption

  22. When do the SOCH CIRCLE Points expire?

    1 year from date of earning

  23. How can member queries be resolved?

    Members can contact the SOCH CIRCLE Assistance Desk at 080-40858864 or write to [email protected].

  24. How does a member opt out of the program?

    By giving a missed call on 9250044704

  25. How can a customer view/update the profile?

    Members can access and modify their profile and membership related information easily through soch.in/sochcircle

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